Our service to you
When we began working in the not-for-profit sector we found out that not all insurance companies were treating their customers as they would like to be treated, complaints about speed of response and use of jargon were especially common. Our combination of skilled, dedicated staff and innovative technology allows us to be different and we hope that you will find that our service is defined by the following characteristics:
Personal – from your first call, through to purchasing a policy and any subsequent updates or amendments you will be dealt with by a dedicated account manager. You won’t be passed between different departments or call-centres.
Expert – All of our account managers are dedicated to working in the not-for-profit sector and all will be happy to give you expert advice on the best insurance for your organisation.
Responsive – We understand that you’re busy and probably want to deal with someone who appreciates this. We will always respond quickly to any questions that you may have and we will always give you clear timescales for the delivery of advice or a quotation and then stick to them.
Jargon free – Parts of your insurance agreement will be necessarily complex and technical (it’s a legal document and needs to be precise) however, insurance is an industry where this type of language can spill over into general communications. We’ll talk and write to you in plain English, our documents are concise and we always state any prices clearly.
To experience our service please call us on 0845 0822 446 or email us at service@tennysoninsurance.co.uk. |
