Compliance
Tennyson Insurance Limited is authorised and regulated by the Financial Services Authority: our registration number is 486223. We are permitted to arrange and advise and deal as an agent of insurers with respect to non-investment insurance policies. You can check these details on the FSA’s Register by visiting the FSA’s website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Our registered office is: 10 Cloisters House, 8 Battersea Park Road, London, SW8 4BG.
The company is registered in England and Wales, number 3027496
Our business address is: Drayton House, Chichester, PO20 2EW.
Our commitment to treat our customers fairly
Treating customers fairly is central to our mission and our brand and is at the heart of how we operate. Treating customers fairly means treating people as we would like to be treated. We will listen carefully to our customers, we will make every effort to understand their needs and to identify their risks. We will then provide them with an appropriate product, that meets those needs. This means that our staff must have the knowledge and the ability to ask the right questions and provide appropriate answers.
Meeting our customers’ needs is at the core of our business. It is our belief that our customers want us to do what we say we are going to do, when we say we're going to do it; they want us to put them first and to take decisions in their best interests at all times. We are committed to doing so, however we are also committed to maintaining the integrity of our company and our brand - sometimes this may result in our not being able to meet our customers’ needs. If this is the case we will say so, openly and honestly. We will never seek to recommend a solution to our clients which is unsuitable or inappropriate.
Complaints
We are grateful to customers for raising issues of concern to them and we use complaints as an opportunity to review and develop our service. We fully accept the right of every complainant to be treated fairly.
Responsibility for the successful implementation of our complaints policy rests with the Senior Management Team as a whole and with Guy Stanford in particular. Should you have a complaint, we would be grateful if you could contact Guy Stanford:
By telephone: 01243 832047
By email: guy.stanford@tennysoninsurance.co.uk
By post: Guy Stanford, Joint Managing Director
Tennyson Insurance Limited
Drayton House
Chichester
PO20 2EW |
