Why We Started

When we started researching the charity sector in 2007 we quickly realised that two commodities were greatly valued because they were in short supply: time and money. This made us wonder why so many insurers dealt with charities in a way that seemed to ignore this. Long, complex documents, and long complex meetings, both full of jargon, seemed to be the norm. And prices seemed to be rising, not falling, like they were in other parts of the insurance industry.


The plan

This begged the question: could we do better? We thought so, but we couldn’t do it just by wishing that we could. We needed a plan, and a set of ingredients that would make us different, so we came up with the following:

Staff

They should be skilled, committed and friendly.
 

Focus

We would work only with charities, community groups and social enterprises, because that way you don’t have to spend 10 minutes of your time explaining to us what a charity is.
 

Technology

We should get the best and put it to work.


So, that’s how we set up Tennyson Insurance!


Zurich partnership

And there was one other part of the mix. We realised that potential customers would only want to save time and money if they weren’t compromising on the quality of their cover. This is where Zurich come in. A global company, with a great reputation in the UK charity sector, they seemed to be the obvious choice, so all of our policies are underwritten by them.


Moving on

Seven years on, over 5,000 organisations have placed their insurance with us, and 98% of our customers rate our service as good or excellent.

We work with all shapes and sizes of charities, community groups, clubs, societies and social enterprises. Our smallest customers pay £80 for their policy and our largest pays over £100,000.

If you have any questions about us, or if you would like to see if we can help you, then please call us on 0845 082 2446, or email us at enquiries@tennysoninsurance.co.uk.

*Based on our live ongoing Feefo rating and responses.